Legal

Refund policy

Last updated: June 10, 2026

We are flexible on refunds because we believe in “you pay only for what you use, no gotchas”.

One‑time purchases (single galleries)

If you change your mind within 14 days of purchase and have not yet shared the gallery link with an external client, we will refund you in full. Email support@galerist.photo with the gallery ID.

If you have already shared the link, consider the purchase consumed (the gallery has been used for its purpose).

Subscriptions

You can cancel at any time from your Stripe Customer Portal. Cancellation takes effect at the end of the current billing period (we do not pro‑rate refunds).

Moving to a lower plan (downgrade) also takes effect at the end of the period you already paid for: you keep your current plan until it expires, then the new one starts at renewal. No refund and no credit for the current period. Moving to a higher plan, on the other hand, is immediate (we only charge the pro‑rated difference).

Exception: if you subscribed less than 24 hours ago and have not yet used the service (zero active galleries, zero uploads), we will refund the month.

How to request a refund

Email support@galerist.photo with:

• Account email
• Stripe transaction number (cs_live_... or pi_...)
• Reason (even generic: “I changed my mind” is valid)

We respond within 2 business days. Once approved, the refund will reach your card within 5‑10 days (Stripe processing + your bank).

For questions or disputes about refunds email support@galerist.photo. This policy is incorporated into the Terms of Service.